FAQ

Creating an account is quick. Tap Sign Up, enter your basic details (like email and password), and make sure your personal information is accurate—especially your name and address. Matching details matter later if you’re asked to verify your account for withdrawals.After registration, you can log in and head to the cashier to make a deposit or enter a promo code. If you’re planning to use crypto, double-check you’ve selected the correct currency (for example, BTC vs. BCH) before sending funds.If you run into issues during signup (like an email already in use), it usually means the address was previously registered. In that case, use the password reset option or contact support for help recovering access.

MrO Casino runs on Real Time Gaming (RTG) software, known for a deep library of slots plus a range of classic casino options. You’ll find plenty of slot variety, including different volatility styles and bonus features, so you can pick sessions that fit your budget and mood.Game availability can vary by location and device, so if you don’t see a specific title, try switching to another browser or checking the mobile view. If you want confirmation on a specific game, support can tell you what’s currently available on your account.

Yes. You can play on mobile without needing a separate app in most cases—just open the site in your phone’s browser, log in, and choose your game. For the best experience, keep your browser updated and close other heavy apps running in the background.If a game doesn’t load on mobile, it’s often a connection or browser cache issue. Refresh the page first; if that doesn’t work, clear cache/cookies or try another browser.

To claim the welcome package, go to the cashier during your deposit and enter promo code KICKOFF. The offer is 400% + 400 Free Spins and is designed to supercharge your starting balance so you can play longer and hit more bonus rounds.Minimum deposit is $10, and the wagering requirement is 40x (meaning you’ll need to place wagers totaling 40 times the bonus amount before bonus-related winnings become withdrawable under the promotion terms).If the code doesn’t apply, confirm you typed it exactly and that you’re eligible. Some promos may require support to activate after redemption—if your bonus doesn’t appear, reach out via live chat and they can check it fast.

Yes—MrO Casino has a $100 No Deposit Free Chip offer that uses code WWG100. It’s designed for players who want to try slot play before making a deposit.Key terms to know: it’s for slots, carries a 15x wagering requirement, and has a maximum cashout of $50. It also has country eligibility limits and is available only in Australia, Canada, Germany, Italy, New Zealand, Norway, Sweden, and the USA (restricted elsewhere).Because no-deposit bonuses are tightly controlled, only one account per player is allowed, and attempting multiple claims or duplicate accounts can lead to account closure.

Wagering requirements are the amount you must bet before bonus funds (and in some cases bonus-linked winnings) can be withdrawn. Example: if you receive a $100 bonus with 40x wagering, you’ll need to place $4,000 in wagers to complete it.At MrO Casino, slots typically contribute 100% toward wagering, while table games and other non-slot games contribute 0% for many promotions. That means you’ll usually want to focus on eligible slot play if you’re trying to clear a bonus.Also note the maximum bet per spin is limited to $10 during wagering for many offers. Staying within that limit helps you avoid bonus violations that can affect cashout eligibility.

Bonuses are generally sticky by default. Sticky means the bonus funds remain attached to your balance until wagering is completed, and only eligible winnings become withdrawable according to the promotion rules.In practical terms: if you deposit, claim a bonus, and start playing, you typically can’t withdraw the bonus portion until you meet the wagering requirement. If you’re unsure whether your current promo is sticky or has special rules, check the bonus terms or ask support to confirm based on the exact offer you claimed.

MrO Casino supports a wide range of deposit options, including Visa, MasterCard, PayPal, Apple Pay, Google Pay, Skrill, Neteller, ecoPayz, Flexepin, and multiple cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Tether (USDT), and Tron (TRX).Your available methods may depend on your location and selected currency. If a method isn’t visible in your cashier, it may be unavailable in your region or temporarily offline.Always verify you’re using the right network and wallet details for crypto deposits—sending to the wrong address or chain can cause delays or permanent loss.

Withdrawals start in your cashier. Choose your withdrawal method, enter the amount, and submit your request. If you’ve claimed a bonus, make sure you’ve completed wagering (or understand the promo’s cashout rules) before requesting a payout to avoid rejection or delays.Processing times vary by method. E-wallets and crypto can be quicker, while card withdrawals may take longer due to banking timelines. If your withdrawal is pending, it may simply be in review, especially if it’s your first cashout or if verification is required.If you’re unsure what’s holding things up, contact support with your username and the withdrawal request details.

You may be asked to complete verification, especially before your first withdrawal or when account activity requires a security check. Verification helps protect your account, prevents fraud, and keeps payouts going to the rightful owner.Typical documents include a government-issued photo ID and proof of address (like a utility bill or bank statement). In some cases, proof of payment method ownership may also be requested.To avoid back-and-forth, submit clear, full images (not cropped), and ensure your account details match your documents.

First, refresh the page and check your internet connection. If the issue continues, clear your browser cache/cookies or try another browser/device. Many loading issues come from outdated browsers or temporary stored files.If a game froze mid-round, don’t repeatedly reload in panic—give it a moment, then reopen the game. Most platforms restore the session state automatically. If your balance or spins seem off, take a screenshot and contact support with the game name and approximate time of the issue so they can investigate.

Support is available through live chat and email. For account-specific help, live chat is usually the quickest route. You can also email support@mrocasino.com for detailed requests or if you want to attach screenshots.Before reaching out, have your username ready and describe the issue clearly (payment method, promo code used, error message, and timestamps). That helps support resolve it in fewer messages.